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      Updates

      New: Translate SMS chats, Find untagged chats, Merge tickets
      AI Suggested Responses: Improving The Customer Experience
      Tag, You're It! - Win the Customer Service Game with Auto Tagging
      Chats by Chat Window and Canned Responses Stats Reports
      NEW: Terminate chats with time delay, automatic messages for idle chat sessions
      Tracking Conversions influenced by Live Chat and Email Support interactions
      Facebook Integration

      Facebook Integration

      Feb 05, 2018

      LiveHelpNow Help Desk Software allows companies of all sizes to interact with their customers via Live Chat, SMS/Text, Email ,…

      New report: Tickets by Source

      New report: Tickets by Source

      Jan 10, 2018

      Ever wonder what percentage of support tickets your account receives comes from email and how many via Twitter or Facebook…

      Security incident Nov 23rd, 2017

      Security incident Nov 23rd, 2017

      Nov 25, 2017

      BETHLEHEM, PA – LiveHelpNow?has identified a cybersecurity incident in which an attacker was able to compromise one of our CDN…

      LiveHelpNow updates August 21st

      LiveHelpNow updates August 21st

      Aug 22, 2017

      The following updates ?were released today: Eventing API (webhooks) will now send chat dates in the account's time zone set…

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